our policies

Any discounts must be applied at the time of purchase and cannot be applied to previous orders.

shipping

Please allow 1-2 business days for your item(s) to be shipped. Orders are shipped Mon-Fri, excluding holidays. Domestic orders can be sent FedEx Ground (3-5 days), USPS first class (2-5 days) or priority (2-3 days). International orders have the option to be sent via FedEx international economy (2-5 days), international priority (1-3 days), or USPS first class (2-4 weeks). International customers are responsible for all customs fees. We are not able to combine shipping orders for any orders at any time. If you would like to receive information regarding your order, please email info@joyfolie.com.

returns and exchanges

We are certain you will be delighted with your Joyfolie purchase. But if you are unsatisfied in some way, please let us know, and we will happily address your concern. Emails for returns should be sent to Sarah at returns@joyfolie.com. Our return page can be found here.

All returns must be made within 30 days from the point of shipment, and the buyer is responsible for shipping the returned item. All items must be returned new, unworn, and in all original packaging. We inspect all returned items and reserve the right to deny a refund or refuse a full refund based on the returned condition. Items returned with missing or damaged packaging are subject to a 20% restocking fee. Please allow 10 business days for processing. 

sale

Please note that all sale items maybe be exchanged for a different size or store credit; sale purchases are not available for refunds.  Select items may be final sale, which will be listed in the item description. 

Please note: ALL purchases made from our Deals and Steals section or with promotional codes BF2014 or CYBER40, are FINAL SALE. NO EXCEPTIONS MADE. If an item purchased using codes BF2014 or CYBER40 or from our Deals and Steals section is returned to our warehouse, it will be forfeited and no return or exchange will be granted.