Policies

Orders

We are unable to make any adjustments, additions, or cancel orders after they have been submitted. Orders cannot be combined. Please review your order prior to checking out.

Processing times

Standard processing takes 1-2 business days for fulfillment. Peak Sales begin Mid-November thru Mid-January and may take 3-5 business days. If you need an order quickly, we suggest choosing an expedited shipping method as these orders are prioritzed. ​Orders are shipped Mon-Fri, excluding holidays. Orders placed after 12pm EST may be considered a next business day order.

Some carriers may deliver on the weekends, but this is not guaranteed. Expedited Delivery may not include weekends or holidays. Shipping estimates and guarantees do not include processing time. Please visit FedEx, UPS, and USPS for their updated service guarantees.

DELIVERY = PROCESSING TIME + SHIPPING METHOD

Pre-order/backorder

Although we are doing our best to provide an estimated arrival, please note that shipping dates are subject to change. To prevent any issues, we recommend purchasing pre-order/backorder items separately as split shipping may not be possible.

If a partial shipment is available, domestic US pre-ordered/backorder items will ship at a later date with Standard Shipping only. All International orders will be held until the entire order is available for fulfillment.

NEED TO MAKE A RETURN?

You're in the right place! Our Return Policy is available below to provide you with refund, store credit and exchange eligibility. If you require additional information on return conditions, shipping, processing times, or what to do if you have a defect, those details are listed below as well. Once you are ready to submit your item, click on the link above to begin. Feel free to contact us at returns@joyfolie.com should you have any questions. We would be happy to assist!

return POLICY

• We have a 30-day return policy for domestic orders that allows for store credit or size exchange. If you need to make a return, it is important to do so within 30 days of your purchase. Please make sure to review the return conditions below and obtain prior authorization before sending anything back.
• Please note that as the customer, it is your responsibility to cover the shipping & handling costs for both the delivery, return, and exchange of the product. Shipping & handling costs are non-refundable. Easy, sustainable returns are available with printerless USPS QR codes or printable return labels. All returns are subject to a handling/shipping fee.
• Bridal Gowns are subject to restocking fees if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. Please visit our Bridal Gown policy dropdown for more details.
• We apologize as we currently do not accept returns for International orders.
• If you have placed a Try Before You Buy order, you have 10 days to try your items at home. We will only pre-authorize your card for the full purchase amount for the duration of the trial for fraud protection. You will be charged after your trial based on the items you keep.

REFUNds

• For a refund back to your original form of payment method, you’ll need to have purchased the item at full price without using a coupon or promotional code. Refunds additionally exclude Sale items, ending in $0.99 and Final Sale items, ending in $0.97.
• Full-priced merchandise that is purchased with store credit or gift cards will be refunded back to the same code during processing.

CODES / SALES / FINAL SALE

• Promotional Code or Coupon Code purchases are considered discounted SALE items and are only eligible for a size exchange or store credit.
• SMS subscribers and direct link users have the option to use the link to "auto apply" a code. By using this service, you are agreeing to apply the provided code to your order. Codes are not automatically applied without the use of this service and can be deactivated during the checkout process.
• Featured sales with slash through pricing and SALE items, ending in $0.99, are only eligible for a size exchange or store credit.
• Items purchased during special holiday sales or promotional events are only eligible for size exchange or store credit. These items will be indicated by an auto reduction in price.
• BOGO items are eligible for size exchange or half of the total purchase price in store credit.
• // FINAL SALE // items with sale pricing ending in $0.97 are not eligible for any type of return. Sample Sale boxes, Mystery boxes, and masks are always marked as Final Sale.

Try Before You buy

We're excited to introduce our new "Try Before You Buy" feature! It allows you to fill your cart with up to 8 items and have them sent to your home to try for a 10-day trial period. You can try everything on in the comfort of your home and only pay for whatever items you decide to keep. Returns are easy, so you don’t have to worry—just send back the items you don’t want, and you’ll only be charged for what you keep.

• Customers will be responsible for all shipping costs associated with this service, including any returns.
• Any Try Before You Buy item submitted for return after the 10-day trial will be eligible for store credit only.
• Unless otherwise stated, Try Before You Buy items may not be eligible for promotional discounts or coupon codes.

SIZE EXCHANGES

Merchandise, excluding Final Sale, is eligible for a size exchange. All requests for size exchanges need to be submitted for authorization and returned within 30-days of your initial purchase.

• Please select the new size(s) wanted when prompted in the return portal. Once your return is received back, the new size will be shipped out. If you new size is needed quickly and to decrease the chance of your exchange size going out of stock, we recommend selecting the Instant Exchange option!
• Once your return has been submitted a Return Authorization Slip will be available to you to include in your packaging.
• All exchanges are shipped with standard shipping.We are unable to cancel exchange orders due to our extremely efficient processing times.
• Any exchanges requested that we do not have in stock will automatically be issued as a refund in store credit.
• Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items.
• We apologize as we currently do not provide exchanges for International orders.

try-on guidance

• It is recommended to remove fragrances, deodarant, body tanners, and makeup while you are making decisions on your items.
• Gowns and Bridal may have floor-length material or a train that is likely to pick up hair, synthetic fibers, and floor debris. Establish an area that will allow ease, while also protecting the garments as this will be considered damaged merchandise if returned in this condition.
• While we understand alterations may need to be made on your final purchase, please ensure any styles you wish to return are also free of pin marks, fabric markers, and stains.
• Swimwear and Intimates should be tried on over personal undergarments.
• Footwear should be worn on carpeted surfaces to prevent scuff marks on the outer sole.

RETURN CONDITIONS

Returns are inspected thoroughly as we can only resell merchandise in new condition. Joyfolie has the right to deny any returned merchandise in poor condition--please make sure your items are as initially received so we can take care of you!

• All items must be returned new, unworn, unaltered, and unwashed.
• Materials must be free of debris, hair, stains, markings, and fragrances.
• Any items with missing liners or detached sewn in “Non-Removal Tags” are NOT eligible for any return.
• Items returned with missing or damaged packaging and/or merchandise tags will be subject to a $5.00/item restocking fee that will be deducted from the refund or the store credit amount.
• Customers are responsible for shipping their returns, except in circumstances of a defect.  
• All return items must be authorized prior to their return through our Returns Page and a return authorization slip must be placed in the packaging for every order included.
• Any denied merchandise will be returned at the expense of the customer.

DAMAGED/DEFECTIVE

If you suspect that you have received a defective item, please email us at info@joyfolie.com and attach 2-3 clear photos of the area in question within 14-days from the date of purchase.

• Defective items will be exchanged for the same item. If this item is unavailable, store credit will be offered.
• Items that are received with broken buttons, broken snaps, holes, inoperative zippers, or stains are considered defective.
• Defective items do not include: differences in beading patterns, loose strings that may be cut off, wrinkles or creases, sizing issues, not laying flat, etc. Merchandise may vary in color due to computer monitor resolution/brightness, photography lenses and indoor/outdoor lighting. These scenarios do not qualify as defects.
• Joyfolie does not accept returns for merchandise that have been damaged due to washing attempts or wear and tear.

RETURN PROCESSING

We need time to take care of you, so we request 7-10 business days to receive, inspect and process your return after arrival. We will reach out to you via email once this is completed. If this time period has passed, kindly provide us with your authorization number and proof of delivery via email at returns@joyfolie.com.

• Store credit will be made immediately available to you once you have received the emailed code. This code never expires and can be used towards any Joyfolie merchandise, excluding gift cards.
• Refund notifications will be sent via email. It may take an additional 5-7 business days for financial institutes to reflect this in your account. If you have concerns about a pending transaction please contact your provider.

RETURN SHIPPING

All returns must be authorized and delivered within 30-days to:                                     Joyfolie Distribution                                                                                                               Attention: Returns / Joyfolie                                                                                               1809 W Frankford Rd #160                                                                                                     Carrollton, TX 75007

SHIPPING INSTRUCTIONS: Place your item into its original clear poly-bag and/or box and enclose the return authorization slip in the shipping package. Footwear boxes must be encased in another package in order to protect the exterior and product. We cannot accept any footwear back if the box is not returned in its original condition. If you are reusing any shipping packaging please ensure all previous labels have been removed or entirely covered to avoid delivery delays.

All returns can be shipped using any carrier of choice. A discounted return postage rate is an option during the authorization process, but please note, this postage is not insured. We suggest using a trackable insured carrier service as we are not held responsible for parcels that are lost or damaged in transit. If you have more than one order to return, you may place multiple orders in one package; however, you will need to purchase return shipping outside of the portal options due to weight variances. In the case that proof of delivery is necessary, you may be requested to provide your tracking information.

Please include an authorization slip for all items being returned or they may be denied at Joyfolie's discretion.

Processing times

Please allow 1-2 business days for standard processing. During peak sales we request 3-5 business days for processing. ​Orders are shipped Mon-Fri, excluding holidays. Orders placed after 12pm EST may be considered a next business day order.

Some carriers may deliver on the weekends, but this is not guaranteed. Expedited Delivery may not include weekends or holidays. Shipping estimates and guarantees do not include processing time. Please visit FedEx, UPS, and USPS for their updated service guarantees.

DELIVERY = PROCESSING TIME + SHIPPING METHOD

Pre-order/backorder

Although we are doing our best to provide an estimated arrival, please note that shipping dates are subject to change. To prevent any issues, we recommend purchasing pre-order/backorder items separately as split shipping may not be possible. If a partial shipment is available, domestic US pre-ordered items will ship at a later date with Standard Shipping only.

domestic

Customers are eligible for free shipping on domestic orders over $150.00, after​ ​coupon codes​ ​and/or discounts and before sales taxes. This offer excludes Alaska, Hawaii & Puerto Rico. PO Box addresses, must select a USPS method only, this does not include Flat Rate Shipping. Special shipping & handling fees will apply to Bridal Gowns.

Domestic orders can be sent via:

USPS Priority Mail (estimated 1-3 business days)

Ensure your shipping address is accurate prior to checkout. Joyfolie is not responsible for address entry errors, carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery.

Please note UPS and FedEx are unable to deliver to PO Boxes or APO/FPO addresses. If you would like to send your order to a PO Box, a USPS service will need to be selected during checkout. Please contact info@joyfolie.com if you have questions prior to placing your order.

UPS SurePost and FedEx SmartPost services combine UPS or FedEx ground network with final delivery typically provided by USPS. In this case, you will have two tracking numbers.

Joyfolie is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery. You can track your UPS package here, your FedEx package here, and your USPS package here.

Processing times

Please allow 1-2 business days for processing. During peak sales we request 3-5 business days for processing. ​Orders are shipped Mon-Fri, excluding holidays. Orders placed after 12pm EST may be considered a next business day order.

Some carriers may deliver on the weekends, but this is not guaranteed. Expedited Delivery may not include weekends or holidays. Shipping estimates and guarantees do not include processing time. Please visit FedEx, UPS, and USPS for their updated service guarantees.

Pre-order/BACKORDER

Although we are doing our best to provide an estimated arrival, please note that shipping dates are subject to change. To prevent any issues, we recommend purchasing pre-order/backorder items separately as all International orders will be held until the entire order is available for fulfillment.

International

International orders are subject to additional charges due to the delivery of an imported package. This will NOT be included during checkout and will be accessed during the final package delivery. Fees may include, but are not limited to duty, import, customs, and Value-Added Tax. These funds are not paid by Joyfolie and are the responsibility of the customer to settle payment in order to receive the package. Charges left unpaid will result in an abandoned package at the cost of the customer. International customers are not eligible for Free Standard Shipping.

International orders can be sent via:

Ensure your shipping address is accurate prior to checkout. Joyfolie is not responsible for address entry errors, carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery.

Customers are only eligible for free shipping on domestic orders of $100 or more in the Contiguous US only

Rates and carriers are subject to change for International orders based on location. Please proceed to your cart checkout for the most up-to-date delivery methods and rates available in your area.

Joyfolie is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier when there is a notice of delivery. You can track your UPS package here.

• Once a code is applied to an item it is considered a discounted sale purchase and will only be eligible for store credit or size exchange.
• Unless otherwise stated, certain product categories may not be eligible for promotional discounts or coupon codes. These items & categories may include, but are not limited to: New, Final Sale, Fresh Cuts, Flash Sales, Sample Sales, $30 Thursdays, Holiday Sales, Black Friday Sales, Cyber Monday Specials, Deals & Steals, Gift Cards, Try Before You Buy, Joyfolie Exclusives including our Gold Label and Bridal Line.
• Pink promotional code tags are available within the merchandise description and will signify if the product is eligible for the additional discount. Customer's can take advantage of these savings for as long as the code is available on our site.
• Coupon codes are are Joyfolie specialty codes that are valid for one use only.
• Promotional discount or coupon codes cannot be combined with any other offer.
• Codes cannot be applied to previous purchases and cannot be added after the order is placed.
• Codes are not automatically applied to qualifying orders and must be entered during checkout. If you have subscribed to our SMS or marketing services, you will have the option to click a link to add this code to your cart so it is available during checkout. If you no longer wish to use the code you can simply click the "X" on the box and the code will be removed.
• All holiday sale prices are subject to change without notice.
• Holiday Sales may not be eligible for promotional discounts or coupons codes.
• // FINAL SALE // items, with sale pricing ending in $0.97, are not eligible for any type return regardless of code applications. Sample Sale boxes, Mystery boxes, and masks are always marked as Final Sale.
• Return information can be found in our Returns/Refunds Policy dropdown.

bridal gown services

If you're a bride-to-be anticipating a dress from our new bridal line, take your time to explore the collection and find the style that resonates with you most. The excitement of finding the perfect wedding dress is a memorable part of the wedding planning process. We have put together some specialized services to make your experience exclusive. Below are a few areas of consideration while making your decision. If you have a product question or need assistance, feel free to contact us at info@joyfolie.com for support!

HANDLING & GROUND SERVICES: Due to the specialty size, weight, and care of our Bridal Gowns an additional $25.00 handling surcharge is applied to shipping costs during your checkout. This package will be shipped using ground services separate from any additional purchases. Expedited carrier services are not available.

SHIPPING RESTRICTIONS:  This item cannot be delivered to International locations, US territories, Alaska (AK), Hawaii (HI), PO boxes, and APO/FPO/DPO addresses.

DISCOUNTS DO NOT APPLY:  Any ongoing discounts, promotions, or coupons cannot be applied to this particular item. Orders containing Bridal Gowns are not eligible for Free Standard Shipping.

RETURNS & RESTOCKING FEE:  Bridal Gowns are subject to a $10 restocking fee if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. Additional return shipping & handling costs are the responsibility of the customer. Please visit our Return Policy dropdown for more return conditions that may apply.

TRY-ON GUIDANCE:  It is recommended to remove fragrances, deodorant, body tanners, and makeup while you are making decisions on your items. While we understand alterations may need to be made on your final purchase, please ensure any styles you wish to return are also free of pin marks, fabric markers, and stains.

Bridal Gowns may have floor-length material or a train that is likely to pick up hair, synthetic fibers and floor debris. Establish an area that will allow ease, while also protecting the garments.

Your care is very much appreciated as we are unable to make any exceptions on items returned with damages or in poor condition.

• Requests for price adjustments will be honored if the merchandise was purchased at full price and marked down within 7 days of purchase.
• Try Before You Buy Items are not eligible for price adjustments.
• Markdowns are signified by slash-through pricing, ending in $0.99. This excludes final sale items, holiday sales, limited-time-only sales, and all discount code purchases.
• Eligible items will be credited the difference in the form of store credit only.
• If your recent order qualifies for a price adjustment, please send us an email at info@joyfolie.com, and we'd be happy to assist you.

Hi! Thanks for considering Joyfolie! For all collaboration inquiries, please feel free to email collaborations@joyfolie.com ✨  should our team feel like this is a great match, we will reach out with more info 💕